Return & Exchange

If you are not 100% satisfied with your purchase or you have changed your mind, Mr Ralph will offer a full refund, credit note or product exchange within 7 days of purchase.

Please retain your receipt. Where your item is faulty we will endeavour to replace your item as quickly as possible for no extra charge (assuming the replacement is in stock otherwise a credit note or refund will be offered) . Your item may be damaged during transit, please take a photo of the damage and notify us immediately. We can start procedures with the freight company and will endeavour to replace your item quickly (assuming the replacement is in stock otherwise a credit note or refund will be offered)

- Items must be returned within 7 days with proof of purchase
- Items must be in their original state, with the original packaging and not damaged in any way.
- Shipping and handling charges are not refundable
- For returns within 7 days a handling fee of $10.00 per item + the original shipping cost will be deducted from the final credit (unless the product is faulty)
- Shipping back to Mr Ralph is to be arranged and paid for by the purchaser.
- Sale items are none refundable, and not exchangeable or eligible for a credit note.