If you are not 100% satisfied with your purchase or you have changed your mind, Mr Ralph will offer a full refund or credit note within 30 days of purchase.
Please retain your receipt. Where your item is faulty we will endeavour to replace your item as quickly as possible for no extra charge (assuming the replacement is in stock otherwise a credit note or refund will be offered). Your item may be damaged during transit, please take a photo of the damage and the courier ticket number and notify us immediately. We can start procedures with the freight company and will endeavour to replace your item quickly (assuming the replacement is in stock otherwise a credit note or refund will be offered).