We are a small dedicated and knowledgeable team. Creating a great customer experience is at the heart of what we do…Please email us anytime for help or advise, we understand how tricky lighting can be, it has to look great and function perfectly for you.
You have the peace of mind provided by our 7-day refund policy, if you do make a mistake or the product is not right for any reason, simply return for a refund minus a small handling fee.
Being totally online and based in sunny Paeroa means we can pass onto you some great prices, and also provide you with fast, friendly and consistent service. We do get things wrong occasionally! But what we focus on is how we can fix it, and you can expect us to walk over hot coals to make you happy!
All of our products are tested and comply with the required NZ standards.
Lighting has the ability to create different atmospheres and moods, it can be a dramatic design statement or compliment an overall look. Never to be underestimated.
RACHEL WILLIAMSON - Director
I love Interior Design and the magical effect of lighting.
My background is in Sales and Marketing, I have worked for some large organisations in varied roles and locations.
You can trust that we have the right intentions at Mr Ralph....we have tremendous faith in ourselves and our products.
KAT LOWRY - Design
The joy for me is in the ability I have at Mr Ralph to truley become a trusted advisor - There is no hard sell here...we all share the common purpose of helping our customers get the right solution no matter how big or small.
Contact me if you need help with - Design or inspiration about what will work in your space.
Aura Hurrell - Executive Assistant
After many years travelling and working all over the world, I have come home to the Karangahake Gorge!! And absolutely love it.
Working on Cruise liners and Super Yachts all over the globe, managing large teams and customer relationships was amazing....It has given me an ability to juggle multiple tasks while remembering that customer service is critical.
I love working in this small friendly Mr Ralph team!
Please contact me for any General inquiries and Commercial/Trade Quotes and Invoices.
Kev Williamson – Logistics
I love making sure that you receive your purchase on time and in perfect condition!
If you need any support with dispatch do not hesitate to contact me.
RALPH - Chief Executive and Founder
My role at Mr Ralph started at the very beginning - apart from being the inspiration for the name! I have always provided much needed support along the way...
When Rach gets tired or stressed I insist on long walks to discuss the business. To enable the team to relax I always recommend lots of tummy tickles and a bit of ball chasing.
My personal characteristics - Being way too cool for school...knowing my own mind...stubborn about doing things right...and wise beyond my years, have provided the business with the core values it prides itself on today! Oh and of course energy and humility!
I am far too busy to be too involved in the day to day running of Mr Ralph - But rest assured I am always involved in the key decisons, and you can trust that I know far more than anyone else around here.